Trending Articles

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California Appeals Court Upholds Dismissal of FCRA Suit for Lack of Standing

Account Recovery

A California Appeals court has affirmed the dismissal of a Fair Credit Reporting Act lawsuit, citing the plaintiff’s lack of standing to sue in state court because she did not suffer a concrete injury when she received a copy of her credit report that was missing some disclosures. The background: The case originated when the plaintiff requested copies of her credit report from the defendant, a major credit reporting agency.

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The Importance of Communication in Debt Recovery

Enterprise Recovery

Building trust is paramount in the debt recovery process, and communication is the foundation of trust. Clients are more likely to cooperate and engage positively when informed about the collections process and their options. Clear and honest communication helps to demystify the debt recovery process, reducing any anxiety or confusion the client may have.

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N.J. Appeals Court Affirms Ruling for Defendant in CFLA Case

Account Recovery

In a case that was defended by Jacquelyn DiCicco of J. Robbin Law, a New Jersey Appeals Court has affirmed the dismissal of a consumer’s class-action lawsuit against a group of debt buyers, ruling that there is no private right of action under the New Jersey Consumer Finance Licensing Act, and that the plaintiff’s claims under the Consumer Fraud Act were not applicable in this debt collection context.

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Celebrating 20 years-how it started and how it’s going

American Profit Recovery

American Profit Recovery is celebrating 20 years in business. However, we are not just celebrating being in business for two decades, we are applauding our vision come true and how we have built a reputable debt collection agency that has achieved what we set out to do in 2004. We came together because we saw an opportunity to improve just about every area of collections.

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4 Things Great Companies Do to Improve Cash Flow

Speaker: Don Gallianza, Credit Manager at Chevron Phillips Chemical and Indy Chakrabarti, Chief Marketing Officer at HighRadius

4 Case Studies to Optimize DSO 26 Days Sales Outstanding. Already better than most. But, should you improve on that? Why would 3 fewer days even matter? It matters because it fundamentally transforms business outcomes. Join this webinar to explore 4 things companies do to reclaim hard dollars - not just soft costs - and go from good to great! What You'll Learn 6 operational KPIs every AR manager should track: Define and track these metrics to enhance performance, drive efficiency, and make infor

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CFPB Takes Aim at Double Billing and Inflated Charges in Medical Debt Collection

Consumer Finance

The CFPB today issued guidance to prevent families from being targeted by illegal medical debt collection tactics for inaccurate or unsubstantiated bills.

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Judge Denies Class Certification Motion in FDCPA Case Over Second Validation Notice

Account Recovery

A District Court judge in Illinois has denied a plaintiff’s amended motion to certify a class in a Fair Debt Collection Practices Act case, ruling the plaintiff did not adequately follow instructions from the Seventh Circuit Court of Appeals in defining the limits of who could be included in the class. The background: The plaintiff filed this lawsuit because after disputing a debt, she received a letter from the defendant that included information about how she could dispute the debt.

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Overcoming Challenges as Debt Collectors

American Profit Recovery

By Delaney: Debt Collectors are faced with many hurdles when trying to contact consumers to pay on past due balances. Many of these hurdles come from pre-conceived notions about what it means to have an account sent to collections, or to be contacted by a collection agency. At American Profit Recovery, we do our best every day to change the perception of the collection industry in order to educate both consumers and prospective clients on what those things truly mean.

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Steps to Create a CFPB Complaint Process for Agencies

PDC Flow

The Consumer Financial Protection Bureau (CFPB) is an independent federal agency responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, debt collection agencies know this organization well. But do you know the best way to handle a CFPB complaint about your business filed directly with the Bureau?

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Consumer advisory: Pause and review your rights when you hear from a medical debt collector

Consumer Finance

Getting a call from a debt collector about medical costs can feel like it’s making a painful situation worse. Don’t pay just to make it go away. Know your rights and check the facts.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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How to choose the right commercial collections attorney

Collections Law

As a business owner in Massachusetts, you understand the frustration that comes with unpaid debts. As experienced commercial collections attorneys who have dedicated our careers to helping business owners get paid, we understand your frustration. Our commercial ethical and relentless collections attorneys have more than 50 years of combined experience collecting commercial debts for business owners.

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Women in Law

FFGN COLLECT NY

The Harpur Law Council of Binghamton University invites you to attend a panel discussion on Women in the Law followed by a networking reception. Hear from an outstanding panel of female attorneys from different practice areas and backgrounds about their work, career path and experiences as women working in the legal industry. About the Panel Join us as they discuss the issues and challenges that uniquely affect female lawyers, share advice on what has worked best for them and how others can supp

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Team Effort: How to Control the Use of AI in Your Law Firm

NCBA Law Practice Management Blog

AI is everywhere; it’s embedded in so many technologies that you use already , that, in some cases: you’re probably not even aware you’re using it. So, of course, the first step here, is to understand AI yourself, including how it is deployed in the softwares you use (everyday). Once you have a handle on that, you’ll next need to figure out whether and how you want your staff to use AI.

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Consejos para el Consumidor: Espere y revise cuáles son sus derechos cuando le llame un cobrador de deudas médicas

Consumer Finance

La llamada de un cobrador sobre costos médicos puede parecer que empeora una situación que ya es mala. No pague porque no quiere recibir más llamadas. Conozca sus derechos y revise los datos.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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The Role of Communication in Debt Recovery: Tips for Effective Conversations

Burt and Associates

Table of Contents Introduction The Importance of Clear Communication in Debt Recovery Tips for Effective Conversations with Debtors 3.1. Stay Professional and Empathetic 3.2. Establish Clear Expectations 3.3. Actively Listen to the Debtor’s Concerns The Role of Communication with Stakeholders Common Pitfalls to Avoid in Debt Recovery Conversations Transitioning from Effective Communication to Action Conclusion and Next Steps 1.

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Daily Digest – October 2. CFPB Issues Guidance Further Cracking Down on Medical Debt Collection; Judge Dismisses FDCPA Class Action For Second Time Due to Lack of Standing

Account Recovery

CFPB Issues Guidance Further Cracking Down on Medical Debt Collection Judge Dismisses FDCPA Class Action For Second Time Due to Lack of Standing California Appeals Court Upholds Dismissal of FCRA Suit for Lack of Standing 21 Companies Seeking Collection Talent WORTH NOTING: The start of “Fat Bear” week has been postponed after one bear killed another live on a webcam … If you are into couples Halloween costumes, here are some ideas for you and your partner … Mount Everest

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Women in Law

FFGN COLLECT NY

The Harpur Law Council of Binghamton University invites you to attend a panel discussion on Women in the Law followed by a networking reception. Hear from an outstanding panel of female attorneys from different practice areas and backgrounds about their work, career path and experiences as women working in the legal industry. About the Panel Join us as they discuss the issues and challenges that uniquely affect female lawyers, share advice on what has worked best for them and how others can supp

Lawyers 52
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The Role of a Debt Collection Agency in Maintaining Your Business Reputation

JMA

In today’s competitive market, your business’s reputation isn’t just important—it’s everything. It’s what sets you apart, builds customer loyalty, and ultimately drives your success. Building trust with customers and maintaining strong relationships are the cornerstones of sustainable growth. But let’s face it—when invoices go unpaid, things can get tricky.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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CFPB Director Chopra Joins White House Event on Medical Debt

Consumer Finance

Consumer Financial Protection Bureau Director Rohit Chopra participated in a White House event to announce new actions by the CFPB to reduce the burden of medical debt on American families and address illegal medical debt collection practices.

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Barron & Newburger’s Latest Risk Management Guidance

BN Lawyers

Here’s the latest risk management guidance, published in August 2024, from B&N’s Attorneys Risk Management practice group. BN – Tip of the Month – Limiting the Scope of Retention Can Limit Your Liability – August 2024 The post Barron & Newburger’s Latest Risk Management Guidance appeared first on Barron & Newburger, P.C.

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21 Companies Seeking Collection Talent

Account Recovery

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any offers. This is merely meant to be a service to aggregate industry job opportunities into one convenient location.

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Organizational Management: Tools for Better Productivity

PDC Flow

Organizational management is a challenge for most small business owners. It requires balancing team management and customer satisfaction while working toward company growth. This often means: Handling client contracts Monitoring payment collection efforts Dealing with compliance issues Keeping up with personnel and administrative tasks Managing other day-to-day office operations What is Organizational Management?

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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The Impact of Poor Credit Control on Cash Flow

JMA

Cash flow is the lifeblood of any business. Without it, even the most promising companies can find themselves struggling to stay afloat. That’s why maintaining a healthy cash flow is crucial for your business’s financial stability and long-term success. But what happens when credit control isn’t up to scratch? The result is often a cascade. Read more » The post The Impact of Poor Credit Control on Cash Flow appeared first on JMA Credit Control.

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Prepared Remarks of CFPB Director Rohit Chopra at a White House Convening on Medical Debt

Consumer Finance

Director Chopra delivered remarks about medical debt at a White House convening.

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CFPB Issues Guidance Further Cracking Down on Medical Debt Collection

Account Recovery

The Consumer Financial Protection Bureau issued new guidance yesterday regarding unlawful medical debt collection tactics. The advisory opinion clarifies that debt collectors, including third-party revenue cycle management companies, violate federal law when collecting inaccurate or legally invalid medical debts. Key details: Zoom in: The CFPB outlined several illegal practices, including: What they’re saying: “The CFPB is taking action to ensure that Americans are not unfairly chase

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Judge Dismisses FDCPA Case Over Failure to Report Dispute for Lack of Standing

Account Recovery

A District Court judge in New York has dismissed a Fair Debt Collection Practices Act case, ruling the plaintiff did not have standing to sue because he did not allege to have suffered any concrete injuries in his complaint, which accused a collection operation of allegedly not marking his account as disputed with the credit reporting agencies. The plaintiff reviewed his credit report and noted a particular tradeline on it.

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Benchmarking ROI with Forrester: Measuring the Success of Finance Transformation

Finance Transformation Myths Busted Over 75% of organizations struggle to define the right success metrics to benchmark the impact of their finance transformation investment. Whether you are just initiating your digital transformation journey or planning to pitch your next AI project to leadership, without the right metrics and a rigorous tracking process - all your efforts might go to waste!